Frequently Asked Questions

Can I order customized cake? if so, how can I Customize it?

Yes! You can customize any cake by adding your own message, picture, or even start from scratch!

Can I add my own message on the cake?

Of course! make your cake special with a sweet message to your close ones!

What happens if the item I purchased online was out of stock?

Usually, we directly notify our customers online of any items that are out of stock before purchase. In case such an incident occurs, we’ll recommend similar alternatives that can matches the same amount.

Do you have a refund policy?

Please visit our Refund Policy page for that.

What happens if I’m not happy with my ordered cake, or if something went wrong with it?

We appreciate your feedback and we always thrive to deliver the best quality products. We will study how your order looks and make the appropriate action on a case by case basis.

What are the modes of placing an order with us?

Following are the ways in which you can place an order with us.

• You can log on to www.sachascakes.com from your mobile as well.
• Online - Log on to www.sachasckaes.com and have fun shopping!
• You can Call/WhatsApp us at +92-332-2224658 (09:30 AM- 3:00 AM, Monday-Sunday) and we will be more than happy to assist you in placing your order.
• You can contact us on our Facebook page www.facebook.com/sachascakes.
• You can contact us on out Instagram page www.instagram.com/sachascakesonline.
• You can mail us all the details at customer.care@jazbafoods.com.pk and we place an order for you.

What information from my end is required to place an order?

We would require the following information from you -

• Recipient’s name
• Complete delivery address
• Contact number of the recipient
• Date of delivery
• Time of delivery will be needed in case of products that are delivered by hand
• Sender’s name
• Shipping option
• Billing information

How do I find different types of products?

To make shopping easy and hassle-free for you, we have categorized our products in different categories. You have the option to choose products from categories like Premium Cakes, Customized Cakes and etc. You can also choose products based on an occasion. Happy Ordering!

Can I get a product customized?