Return & Refund Policy

Refunds

Your purchase is final, non-refundable and cannot be cancelled. Subject to the other Term and Conditions, no product or service may be returned.

Notwithstanding anything contained in the Terms of Service, in the event Sacha's Cakes decides to refund to you, Sacha's Cakes will offer only credit vouchers equivalent to the refund amount but in some case Sacha's Cakes will refund the money back and the refund could be processed if we have account details of the customer. Refund could be processed if it is agreed upon and communicated in writing to the customer.

“Refunds will be done only through the Original Mode of Payment”.

Sacha's Cakes is not responsible and does not guarantee refund for cases where:

Cakes, Flowers, Chocolates, gift products and preserved items delivered to incorrect addresses supplied by the sender.

Unsuccessful deliveries arising from the recipient not being present at time of delivery at the address supplied by the sender.

Decreased product quality due to an incorrect delivery address supplied by the sender, or a re-route requested by the sender.

Product quality problems caused by improper handling by the recipient.

Exchanges

Sacha's Cakes will not accept any product exchanges.

Damaged/Defective Products

If any product received by you is in a damaged/defective condition, you should report the same to Sacha's Cakes within 2 hours of such delivery at +92 332 2224658 and e-mail the photographs of the same at customer.care@jazbafoods.com.pk or WhatsApp on the above number. Sacha's Cakes will in its sole discretion will either deliver to you, the new product at its own cost or refund to you the amount in relation to such product. Subject to the Terms of Service, once refund is initiated by Sacha's Cakes, it takes 10-15 business days to reflect the refund amount in your account.